Hiring: HIP Coordinator – DTA

he Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

This is a provisional appointment.


The Healthy Incentives Program (HIP) allows SNAP clients to use their SNAP benefits to buy fruits and vegetables from an authorized farm or vendor.  SNAP clients are automatically enrolled in the Healthy Incentives Program (HIP). These clients receive $1 for every dollar spent on eligible fruits and vegetables, up to a monthly limit. HIP incentives can be earned at participating farmers markets, farm stands, mobile markets, and community supported agriculture (CSA) farm share programs.

We are seeking qualified applicants for the Healthy Incentives Program (HIP) Coordinator position.  The Healthy Incentives Program Coordinator is responsible for the duties listed below; these duties are not all-inclusive:

  • Serve as the HIP point person for the Department. This includes having mastery knowledge of all elements of the program and the coordinating information and resources with invested parties within the Department.
  • Act as a project manager and direct and exercise an efficient system of control through the oversight of HIP and the Community Supported Agriculture (CSA) pilot.
  • Supervise and monitor the progress, risk and quality of all associated deliverables.
  • Outline timelines, monitor and evaluate progress and identified milestones.
  • Convene and facilitate internal meetings.
  • Interact and serve as a liaison with internal staff and external stakeholders such as other state agencies, provider organizations, national colleagues, and advocacy groups.
  • Represent the Department at external meetings, committees, conferences, councils, and coalitions to foster collaboration
  • Draft reports, memos, and other forms of communication for various audiences.
  • Request, collect, review, analyze and report data to improve work methods, determine progress, revise established procedures and/or provide information to interested parties.
  • Review statistical outcomes and provide summaries for reports intended for audiences including the public, legislatures, oversight agencies, food policy councils, and others.
  • Participate in analytics discussions regarding the monitoring of HIP usage.
  • Responsible for all contract management, record keeping, internal controls, evaluation and reporting associated with HIP and the CSA pilot. This includes:
    • coordinating waiver request with FNS for CSA pilot
    • working on contracts and MOUs related to HIP and CSA vendors
    • identifying opportunities for new vendors
    • overseeing the RFP process
    • creating a sensitivity training as part of the onboarding process
  • Work with IT to make technical changes related to HIP benefit issuance processes.
  • Work with Program Support unit to create/edit notices related to HIP.
  • Write regulations that govern the state administration of the program.
  • Research and identify best practices and recommend successful program model changes.
  • Evaluate food insecurity concerns and propose solutions to improve access.
  • Ensure that the administration of the program meets the needs of clients and farmers. This includes the marketing and promotion of the program as well as the equipment options, technology processes related to the administration of benefits and tracking of incentives.
  • Examine technology options and tracking solutions for all HIP-related transactions.
  • Requested duties, as required or assigned.


Possession of a Massachusetts Motor Vehicle Operator’s license required for travel-related assignments.

Preferred Qualifications

  • Knowledge of federal, state, and local government systems, including the laws, rules and regulations of government benefit programs.
  • Knowledge of the mission, goals and objective of SNAP.
  • Knowledge of the needs of low-income individuals and families.
  • Knowledge of DTA local office practices.
  • Excellent oral and written communication skills.
  • Highly-skilled in execution and implementation of a public-facing program
  • Knowledge of the principles and practices of human resource management including behavioral techniques, planning, forecasting, organizational development, etc.
  • Knowledge of development of best practices.
  • Knowledge of data collection and analysis methodologies.
  • Knowledge of project monitoring and evaluation systems.
  • Knowledge of methods and techniques of policy analysis.
  • Knowledge of organization development techniques, principles and methods.
  • Ability to design and implement planning, policy, research and evaluation processes.
  • Ability to coordinate and direct project activities.
  • Ability to establish and maintain effective working relationships.
  • Ability to troubleshoot problems and offer creative solutions or workarounds.
  • Ability to deal with external organizations in a diplomatic and efficient manner.
  • Ability to coordinate numerous projects simultaneously to successful completion.
  • Ability to interpret and use data in problem-solving and process improvement.
  • Ability to understand and explain pertinent laws, regulations, policies and programs.
  • Ability to work independently and collaboratively.
  • Skilled in problem-solving, consensus building, conflict resolution and team building.
  • Excellent time management skills, with the ability to meet numerous and tight deadlines, including as priorities shift and requirements change.
  • Ability to identify mission critical initiatives and prioritize accordingly.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on “Information for Job Applicants”.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:  Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.


  1. A Bachelor’s degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*
  2. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*

III.  A Bachelor’s degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:  Educational substitutions will be permitted for a maximum of three years of the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Management Analyst III

Primary Location: United States-Massachusetts-600 Washington Street

Job: Administrative Services

Agency: Department of Transitional Assistance

Schedule: Full-time

Shift: Day

Job Posting: May 9, 2019, 11:56:15 AM

Number of Openings: 1

Salary: 62,530.26 – 90,570.48 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Keesha LaTulippe – 617-348-5169

Bargaining Unit: 06-NAGE – Professional Admin.

Confidential: No

Click here to apply

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