Hiring: HIP Retailer-Client Coordinator – Department of Transitional Assistance

About DTA

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need of our services. The mission of the Department is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life. We serve one out of every nine people in Massachusetts – including working families, children, elders and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports. With our support, our clients are given the tools to improve their economic self-sufficiency.

This is a provisional appointment.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on “Information for Job Applicants.”

Position Overview

We are seeking qualified applicants for the position of Healthy Incentives Program (HIP) Retailer & Client Coordinator. Our ideal candidate will manage the development of relationships with SNAP retailers (i.e., farmers’ markets, farm stands, mobile markets and Community Supported Agriculture; CSA programs) statewide, engaging the participation in the Supplemental Nutrition Assistance Program (SNAP) Healthy Incentives Program (HIP), under the recently awarded USDA Food Insecurity Nutrition Incentive (FINI) grant program. The duties will include but are not limited to:

  • Provide ongoing coordination and support of the Healthy Incentive Program (HIP) statewide implementation activities at retailers, regional and community partners, DTA and DPH local offices.
  • Monitor and track retailer participation in HIP.
  • Assist in the coordination of the SNAP CSA Pilot activities, including the recruitment and onboarding of retailer partners, and the enrollment and processing of client applications and payment files.
  • Assist in the development of HIP stakeholder training curricula and materials (retailers, clients, community partners) taking into account adult learning styles and the diversity of stakeholders.
  • Coordinate and facilitate focus groups of SNAP clients and community partner working groups to gather and incorporate feedback on training curricula, engagement strategies and program materials.
  • Manage HIP social media marketing and nutrition education campaign and day-to-day activities.
  • Compile and organize HIP information/data/material to support and ensure timely preparation of USDA NIFA and FNS reports.
  • Coordinate annual farmers’ market statewide promotional tours to raise awareness about the HIP benefit.
  • Assist in the management and coordination of the HIP retailer call-line.
  • Manage all inquiries from SNAP clients, retailers, stakeholders, and/or TAO staff to resolve any HIP project issues and/or concerns.
  • Support HIP-related planning, implementation and evaluation activities and meetings.
  • Perform site visits to HIP statewide participating retailers throughout the grant period.
  • Plan, schedule, market, manage and facilitate HIP-related trainings for HIP participants, retailers (EBT system change rollout), DTA staff, and community partners.
  • Provide on-going technical assistance to HIP Retailers and Regional Coalition partners to support HIP implementation activities.
  • Provide technical assistance and linkages between stakeholders and DTA staff.
  • Track attendance and outcomes of trainings. Prepare and submit required training reports.
  • Perform related administrative duties such as writing reports, registering and scheduling utilization of training facilities and equipment, follow-up, and performing clerical duties as required.
  • Attend meetings and trainings as appropriate.
  • Participate in other assignments and activities, as delegated by the HIP Project Director.

Preferred Qualifications

  • Demonstrated skill and ability to work with diverse groups of clients, retailers, stakeholders, and human service program providers.
  • Demonstrated experience in working with the agricultural sector, specifically direct marketing farmers, and farmers’ markets.
  • A valid Massachusetts state driver’s license and be able to travel statewide as assigned, and access to a reliable vehicle.
  • Ability to travel up to 75% of the time statewide.
  • Demonstrated experience monitoring program services and provider performance.
  • Demonstrated ability to complete necessary tasks, including the ability to maintain accurate records.
  • Knowledge of DTA’s programs such as SNAP and cash assistance programs, or general nutrition education and incentives programs, is a plus.
  • Understanding of the Supplemental Nutrition Assistance Program (SNAP) regulations.
  • Familiarity with other federal nutrition programs and administering agencies.
  • Ability to coordinate the efforts of others in accomplishing assigned work objectives.
  • Proficient skill in general report writing and the use and preparation of charts, graphs and tables.
  • Proficient in social media skills.
  • Knowledge of the principles, practices and techniques of supervision.
  • Ability to facilitate meetings and reach consensus with diverse stakeholders.
  • Ability to create and sustain relationships with diverse stakeholders.
  • Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned activities.
  • Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
  • Ability to gather information by examining records and documents and by questioning individuals.
  • Ability to assemble items of information in accordance with established procedures.
  • Ability to determine proper format and procedure for assembling items of information.
  • Ability to maintain accurate records.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to follow written and oral instructions.


This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements

Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.


  1. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
  2. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
  3. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Apply Here

Official Title: Program Coordinator II
Primary Location: United States-Massachusetts-Boston-600 Washington Street
Job: Administrative Services
Agency: Department of Transitional Assistance
Schedule: Full-time
Shift: Day
Job Posting: Aug 19, 2016, 11:20:08 AM
Number of Openings: 1
Salary: 55,017.30 – 78,762.58 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Danielle McNeil-Speller – 617-348-8531
Bargaining Unit: 06-NAGE – Professional Admin.

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