SNAP/HIP Onboarding Process for Farmers

Para información en español, por favor llame al 413-665-7100 y pregunte por Mia.

Follow steps in phase 1 to become a SNAP-authorized retailer. Please note that the DTA is not authorizing new HIP retailers at this time.

Phase 1: Become a SNAP Authorized Retailer

  1. The SNAP retailer application may be completed online here. You will first register for an application account, then activate the account through clicking a link sent to your email. Once the account is activated, fill out the application questions online.
    • On the application, follow instructions as if you are a “store,” not a farmers’ market. You will later be given the option to select “Direct Marketing Farmer.”
    • Answer subsequent questions as though your farm is a “store”—fill in times your farm stand is open, days/times you sell at farmers’ markets, or have CSA pick-ups.
    • Complete the application to the best of your ability, and note any sections you leave blank due to questions. An FNS staff person will contact you to resolve any questions.
  2. Within ten days of completing the application questions online, you will need to upload the following documentation to your application account. To expedite your application, please also email the scans of additional requested documentation directly to Debbie Crosby at FNS. The documents required include:
    • A scan of picture ID for all principal business owners
    • A scan of Social Security card for all principal business owners, or another official document that lists name and Social Security Number (e.g. the top page of the past year’s tax return – you can black out your financial data)
    • A scan of the final page of the online application, with your signature

Phase 2: Complete Conduent Process

  1. Retailer partners will need to complete the Conduent (formerly Xerox) Universal Agreement application in full, pages 1, 2, 6 and 8.
    • Wherever “food or cash” is mentioned, please circle “food”.
    • On page 6, list the days of the week and hours when your farm stand is open or when you are at farmers’ market.
  2. Complete and sign a form W-9.
  3. Write “void” on a bank check for your business, or ask your bank for a letter on official letterhead that includes your name and your account number.
  4. Scan and email the completed application, W-9 and the voided bank check/letter to the Department of Transitional Assistance.

Phase 3: Choose HIP & SNAP Processing Option

Many farms fit into more than one of these categories. Contact Mia to find out how to choose an option that will maximize your sales potential.

CSA Farms

If you sell produce through a CSA, you may enroll in the SNAP CSA Pilot, which allows SNAP customers to pay for their CSA share using an automatic monthly payment system through the MA Department of Transitional Assistance. The CSA pilot does not require the farm to have EBT equipment. Contact the DTA to begin the process, which includes the following steps.

  1. Complete & sign a Memorandum of Understanding (agreement between the farm & DTA).
  2. Send DTA your basic CSA details to customize your Membership Agreement (between CSA member & the farm) which will authorize the use of SNAP benefit. The Membership Agreement is the mechanism through which customers’ monthly payments are scheduled. Spanish translation of the agreement is available upon request.
  3. Based on your CSA contact details, DTA will provide you with a Cancellation Form (in the event a CSA member wishes to withdraw from the program). Spanish translation of the cancellation form is available upon request.
  4. Complete SNAP CSA Pilot orientation.

Farm Stands

CISA recommends two EBT terminal options for processing both SNAP and HIP:

  1. Conduent (formerly Xerox) Direct Connect: EBT-only terminals, free through the state. These terminals require an analog (non-digital) telephone line and electricity at the point of sale. They cannot accept credit or debit transactions. Once you have your FNS number, complete Phase 3 below, and include the “Equipment Rider.” Conduent will then mail you your EBT equipment package along with a terminal user manual, manual vouchers and a HIP user guide. Contact DTA once you receive your EBT equipment.
  2. Mobile Market Plus (MM+): Created by Novo Dia Group, MM+ is the only mobile platform able to process both SNAP and HIP transactions. You may choose an EBT-only MM+ device, or an MM+ device with the option to process credit and debit as well. Grants may be available to cover the purchase of this package (see this page for updated information), or you may consider purchasing a contract with NDG for a bring your own device (BYOD) option. Please note that the BYOD option does not include the device or a data plan for the device.  *Transaction fees associated with credit/debit may vary. Check with World Pay for complete fee schedule.

If you need a mobile device and your farm is only eligible for SNAP (not HIP), you can consider working with a third-party EBT processor other than MM+. You can find some options on this list. CISA does not endorse any of these providers over any others.

[Note as of February 2018: The DTA is not authorizing new HIP retailers at this time; however, your device will still process SNAP.]

Farmers' Market Vendors

The Mobile Market Plus (MM+) package is the only mobile platform able to process both SNAP and HIP transactions. You may choose an EBT-only MM+ device, or an MM+ device with the option to process credit and debit as well.

Grants may be available to cover the purchase of this package (see this page for updated information), or you may consider purchasing a contract with NDG for a bring your own device (BYOD) option. Please note that the BYOD option does not include the device or a data plan for the device. *Transaction fees associated with credit/debit may vary. Check with World Pay for complete fee schedule.

If you need a mobile device and your farm is only eligible for SNAP (not HIP), you can consider working with a third-party EBT processor other than MM+. You can find some options on this list. CISA does not endorse any of these providers over any others.

Mobile Market Plus setup

[Note as of February 2018: The DTA is not authorizing new HIP retailers at this time; however, your device will still process SNAP.]

  1. For devices with the option to process credit and debit only: You will need to complete additional documentation with WorldPay, the third-party credit and debit processor working with MM+. See this page for details.
  2. For all MM+ devices: After making your device selection, you will be approved for your EBT device and will receive an “Account activation” email from Novo Dia Group.
  3. If you do not receive the welcome email, contact Novo Dia at support@novodiagroup.com so they may resend the email – you should expect a response in 24-48 hours. Complete the steps in the “Account activation” email to set up your MobileEBT account. Make sure to write down your username and passwords in a safe place.
  4. Once your equipment package is shipped from Novo Dia, DTA will need to ensure your equipment connectivity is complete so you may process both SNAP and HIP.  Please note, if the DTA does not know you are processing SNAP transactions, your customers will not earn the HIP incentive.

Phase 4: Complete Final HIP Activation Process

Contact DTA once you have received your equipment so staff can schedule a time to review SNAP/HIP guidelines and processing instructions. You will receive materials in advance so you may read them over beforehand. Until this final step is complete, you will be unable to process a HIP transaction. 

[Note as of February 2018: The DTA is not authorizing new HIP retailers at this time; however, your device will still process SNAP.] 

Join

Become a CISA Community Member.